Refund Policy

90-Day Satisfaction Guarantee

Your satisfaction is important to us. If you experience an issue with your purchase, please contact our Customer Support team within 90 days of your purchase.

Our team will carefully review your request, work with you to resolve any concerns, and determine the most appropriate resolution based on your individual circumstances. We are committed to providing fair and reasonable support to every customer.

Digital Products

All products sold by The Sashiko Mastery are digital PDF downloads that are delivered electronically immediately after your purchase. No physical books, kits, or other products are shipped.

Because our products are delivered digitally and become immediately accessible, they cannot be returned in the same way as a physical product. Once the download links have been delivered, we are unable to verify whether the files have been downloaded, copied, stored, or shared. For this reason, refund requests for digital products are reviewed individually rather than being automatically approved.

We encourage customers to contact our support team if they experience any issues accessing their files or using the product. In many cases, we can quickly resolve download problems, provide replacement download links, or assist with any questions to ensure you receive the full value of your purchase.

Requesting a Refund

If you believe you are eligible for a refund, please contact our Customer Support team within 90 days of your purchase and include your order details.

Each request is reviewed individually. Depending on the circumstances, we may provide technical assistance, replacement download links, additional guidance, or another appropriate solution before determining whether a refund is warranted.

Approved Refunds

If a refund request is approved, the refund will be issued to the original payment method used for the purchase.

Once processed, please allow 5–7 business days for the refund to appear in your account. Processing times may vary depending on your bank or payment provider.

Refund Eligibility & Exceptions

To ensure our Satisfaction Guarantee is applied fairly to all customers, The Sashiko Mastery reserves the right to decline refund requests in circumstances including, but not limited to:

• Fraudulent or unauthorized activity.

• Abuse or misuse of the Satisfaction Guarantee.

• Repeated or excessive refund requests.

• Duplicate refund claims for the same purchase.

• Requests based solely on a change of mind after the digital product has been delivered.

• Requests based on a misunderstanding of the product format where the product page, checkout process, order confirmation, and/or our policies clearly identified the purchase as a digital PDF download.

Each request will always be reviewed individually, and our team will consider the specific circumstances before making a final decision.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

Contact Us

If you have any questions about your purchase or need assistance accessing your files, our Customer Support team is always happy to help.

Our goal is to ensure every customer has the opportunity to enjoy their purchase, and we encourage you to contact us before requesting a refund so we can work together to find the best possible solution.