Privacy policy

Privacy Policy

Last updated: August 15, 2026

This Privacy Policy explains in plain language how The Sashiko Mastery ("we," "us," or "our") collects, uses, and shares personal information when you visit our website, place an order, contact us, or use our services.

1. Information We Collect

Depending on how you interact with us, we may collect:

  • Contact and order information, such as your name, email address, billing or shipping address, telephone number, and products purchased.

  • Payment and transaction information. Payments are processed by payment providers; we generally do not receive complete payment-card details.

  • Account, download, membership, customer-service, review, and communication information.

  • Device and website-use information, such as IP address, browser type, pages viewed, cookies, and similar technologies.

  • Information you choose to provide through forms, messages, community participation, surveys, or promotions.

2. How We Use Information

We may use personal information to:

  • Process payments, fulfill orders, provide downloads or account access, and deliver customer support.

  • Communicate about orders, services, security, policy changes, and marketing where permitted.

  • Operate, personalize, analyze, secure, and improve our website, products, advertising, and customer experience.

  • Detect fraud, prevent misuse, resolve disputes, keep business records, and comply with legal obligations.

3. Cookies, Analytics, and Advertising

Our website and service providers may use cookies, pixels, and similar technologies for essential functions, analytics, personalization, fraud prevention, and advertising. Depending on your location and our settings, you may be able to manage consent through our cookie banner, browser controls, or a privacy opt-out page. Disabling some technologies may affect website features.

4. When We Share Information

We may share information only as reasonably necessary with service providers that help us operate, including Shopify, payment processors, digital-delivery and community platforms, hosting providers, analytics and advertising services, customer-support tools, and shipping or fulfillment partners. We may also disclose information:

  • To comply with law, legal process, payment-provider requirements, or valid government requests.

  • To investigate fraud, security incidents, misuse, disputes, or threats to rights and safety.

  • As part of a business sale, merger, financing, restructuring, or similar transaction, subject to appropriate safeguards.

  • With your direction or consent.

Some advertising or analytics activities may be considered a "sale," "sharing," or targeted advertising under certain privacy laws even when money is not exchanged. Where required, we will provide an applicable opt-out method.

5. Retention and Security

We keep information only for as long as reasonably necessary for the purposes described above, including order fulfillment, accounting, fraud prevention, dispute handling, and legal compliance. Retention periods vary by record type and legal requirements.

We use reasonable administrative, technical, and organizational safeguards appropriate to the information we handle. However, no website, storage system, or internet transmission can be guaranteed completely secure.

6. Your Choices and Privacy Rights

You may unsubscribe from marketing emails using the link in the message. Depending on where you live, you may also have rights to request access, correction, deletion, portability, restriction, or an opt-out of certain uses of personal information. Rights are subject to applicable law and reasonable identity verification.

To submit a request, email thesashikomastery@gmail.com or use https://thesashikomastery.com/pages/contact. We may retain information where permitted or required for legal, security, accounting, fraud-prevention, or dispute-resolution purposes. We will not unlawfully discriminate against you for exercising an applicable privacy right.

7. Children

Our services are not directed to children under 16, and we do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided information improperly, please contact us.

8. Third-Party Services, Changes, and Contact

Our website may link to third-party services with their own privacy practices. We are not responsible for their independent practices. We may update this Policy to reflect operational, legal, or service changes. The updated version will be posted with a revised date.

Questions or privacy requests: thesashikomastery@gmail.com or https://thesashikomastery.com/pages/contact.