Shipping Policy

The Sashiko Mastery offers both digital products and physical products. Delivery depends on the
type of product purchased.
Physical Products
Standard Shipping
Our estimated standard delivery time is 6–12 business days after the order has been processed
and shipped.
Delivery times are estimates and may vary due to the destination, carrier delays, customs (if
applicable) , processing, weather, holidays, or other circumstances outside our control.
Order Processing and Tracking
Once your order has been processed and shipped, you will receive a shipping confirmation email.
Tracking information will be included when available.
Please allow time for tracking updates to appear after receiving your shipping confirmation.
Orders in Transit
Once an order has shipped or is in transit, we cannot stop or cancel the shipment. Refunds will
not be issued while a package is still in transit.
Please wait for your package to arrive and contact our Customer Support team if you still have a
concern. All cancellation, replacement, and refund requests are reviewed individually and are not
automatically approved.
Shipping Delays
If your package has not arrived within the estimated delivery period, please check your tracking
information before contacting us.
Carrier delays do not automatically qualify an order for a refund. Our team will review the
shipment and help determine the appropriate next step.
Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error, please contact us as soon as possible. We will try to help, but address
changes cannot be guaranteed after an order has entered processing or has been shipped.
We are not responsible for delays, failed delivery, or loss caused by an incorrect or incomplete
address provided by the customer.
Customs and Import Charges
International orders may be subject to customs duties, taxes, or import charges imposed by the
destination country. Unless otherwise stated at checkout, these charges are the customer’s
responsibility.
Digital Products
Digital products are delivered electronically and do not require physical shipping.
After payment is confirmed, you will receive an order confirmation email containing a link to
access or download your files. Digital products are normally available immediately after
purchase.
If you do not receive the email within a few minutes, please check your spam, junk, or
promotions folder.
Contact Us
If you need assistance with your delivery, please contact:
Website: https://thesashikomastery.com/pages/contact
Please include your full name, order number, email address used at checkout, and a brief
description of your concern.